Q. Where do you ship? Where are you located?
A. Glitter Heels ships all over the world and have been worn in over 75 countries. All Glitter Heels are handmade in Los Angeles, California USA
Q How long does shipping take?
A. Glitter Heels are custom and handmade to order, not kept in stock,they take 1-6 weeks to prepare before shipping.
Domestic shipping takes approximately 2-5 days via USPS or FedEx
International takes approximately 6-10 business days for Priority and 10-14 business days for Flat Rate. If heels are needed by a specific time or need to be rushed please contact us to ask if it is possible.
We have a no return policy on shoes. All shoe sales are final.
Packages which are returned to sender due to being unclaimed or incorrectly addressed from buyer are not the responsibility of Glitter Heels. Once package has been returned, it will be shipped out again at the buyer's expense.
International shipping via USPS will only update you on the tracking once the package has been shipped and when the package is released by your customs office. Please be advised that customs clearance procedures are required and can cause delays beyond our original delivery estimates. **Please be advised that the 6-10 days DOES NOT include any time that your country holds your package in customs. Depending on your country this could take additional time. Tracking on the order will not update until the package is released from your customs office. Most countries will contact you to obtain the duties/taxes if required.
Q. Why don't I see any updates on my tracking information?
A. All International Customers are provided with a customs tracking identifier from USPS. The tracking information on these orders are updated once the package has left the USA and is not updated again until the receiving country has released the package from customs.
Q. When I get my order what will it look like?
All orders are shipped in either regular brown boxes or USPS postal boxes. They will not be covered with logos or invoices, being discreet is one of our best keep secrets!
Q. What type of heels do you use?
A. Glitter Heels uses Ellie and Private brand Glitter Heels that are similar to Ellies. Pleaser heels are used only where specifically labeled as GlitterHeels X Pleaser or if Pleaser heels are specifically requested (not available for all styles)
Q. Does the glitter come off?
A. No, the glitter does not come off. They will show wear as all heels do. All glitter is professionally applied and sealed with industrial sealant. Your heels will shed slightly during the first few wears but this is only loose surface glitter. The heel has millions of glitter particles attached to it and will remain sparkly for their lifetime.
Q. What if I want to put a different color glitter on a heel on the website?
A. You can put any color glitter or design on any heel style. When you order just pick the heel style that you want and then leave a note at checkout about what color glitter you want on the heel. If you want a design on a different heel style choose the design for pricing and leave a note at checkout about the heel style you want.
Q. I have a design idea, can you make a custom heel for me?
A. Yes!! Glitter Heels was born out of a need for a custom design dance heel. Glitter Heels are not made until you order them so you can request any design/color you have in mind. Most designs and logo are possible. Design with fine details will not work on texture glitter but simple designs do. If you have a outfit that you want to match your heels perfectly we can find the perfect shade to match. Please Contact Us with your design requests and we will tell you if its possible and give you a quote.
Q. I dont know what size to order?
A. All heels sizes are in USA size. All brands of dance heels have the same sizing. Check the chart for International size conversion. The best way to check your size if you dont already own a pair of dance heels is to measure your foot.
Q. What are your Customer Service Hours?
A. Our Customer Service hours are: Monday- Friday 9am-5pm(California Time) You may use the Contact Us page on the website or email us directly at firstname.lastname@example.org. Please allow 1-3 days for a response. We are closed holidays and weekends.
Q. Do you offer Gift Cards or Certificates ?
Yes, we do! Glitter Heels allows you to purchase a Gift Card for yourself or your friends. Choose any amount for a physical gift card or a code to email them instantly to your friends.
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